Major Issue Discovered with MacBook Pro Retina Display

After displaying high-contrast images, the retina display on some new MacBook Pro units retains a ghost image for a few minutes, which Apple forum users describe as a “temporary burn-in.” The flaw seems to stem from a batch of faulty IPS panels used in the Retina display MacBook Pro.

A lengthy thread over at Apple Support Communities with about 10,000 views racked up since June 16th reveals that Apple has a problem on its hands. The all-new MacBook Pro has some display issues.

The problem may not be widespread, but numerous customers are reporting the same exact issue – Retina display burn-in. A video depicting the problem can be found below. One customer explains:

“I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds,” wrote a user identified as mittense on Apple’s forums.

“After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position),” mittense added.

The customer was curious if anyone else was experiencing this and, sure enough, the replies started flowing in.

Multiple owners of the new MacBook Pro with Retina display wrote similar stories, including conversations with Apple’s tech support.

A customer experiencing the same problem decided not to wait any longer and took it to his local Apple retail store. The staff there acknowledged there was an issue with his computer’s display and offered to replace the laptop with a new unit, free of charge.

“I saw a genius today,” user aut0maticdan wrote. “They ordered me up a new macbook due to the burn-in."

"I may not see it for 3-4 weeks because I have a custom build, but I get to hang on to this one until then,” added aut0maticdan, whose reply got selected as the solution to the thread.

Customers noticing the ghosting effect on their premium MacBook are thus encouraged to contact Apple for a replacement unit. The Cupertino, California-based company also offers refunds within 14 days of the purchase of any product, with no questions asked.

Apple has yet to acknowledge this problem as being widespread.



Via: Major Issue Discovered with MacBook Pro Retina Display